Terms and Conditions of Sale

Sales and Services
Weber Systems Inc. hereafter known as WSI, will provide services to customer in the form of consulting, training, maintenance, programming and other misc. services related to automation. These terms and conditions constitute the basis of WSI doing business with customer. Furthermore, these terms and conditions are subject to change at any time.

Deposits and Prepayments
Deposits and Prepayment made by the customer are used to cover expenses associated with providing the customer with products and services and is not refundable.

Normal Business Hours
Services are provided Monday through Friday between the hours of 9AM and 5PM, except holidays. In the case of an emergency, services are available on a per incident basis. These services are billable regardless of any warranties that may exist. Rates are calculated at time and a half with a 3 hour minimum.

Customer Responsibilities
Customer’s hardware and software must be in good working condition and should have an un-interruptible power supply for all related equipment. All systems must be up to date with Anti-Virus software. A full backup system must be in place, which includes both on-site and off-site backups.

Remote Access
In order to provide warranty service, the customer needs to grant WSI remote access to their systems using VNC, pcAnywhere, GotoMyPC.Com, LogMeIn.Com, Remote Desktop, Citrix, Windows Terminal Services or any other acceptable remote control software.

Liability
In no event shall WSI or any of its representatives be held liable for any damages resulting from any products or services rendered. Although all products and services are tested and reviewed it is the customer’s responsibility to ensure they are working properly for the customer. Furthermore, if customized work is performed, there is a normal debugging process which will follow. During this time WSI will address and troubleshoot problems as reported by the customer. Furthermore, WSI also makes recommendations to the customer. However it is the customer’s choice to accept a recommendation and should any harm come as a result, WSI is not held liable.

Warranty
A 90 day warranty applies to any custom programming provided the customer has met their responsibilities are noted above and the customer has paid for all items covered under said warranty. This warranty does not cover any other services rendered. Furthermore is does not cover any damages which may result from a program bug.

Exclusions from Warranty
The warranty does not include any bugs that arise from a change in existing hardware or software configurations or that are related to third party hardware and/or software or acts of sabotage from customer’s employee(s) or other people not employed by WSI.

Source Code
A license to use all custom programs and source code is granted to customer providing the customer paid for the custom programming. However the license cannot be resold or gifted to other individuals or companies.

Documentation
We do not provide any documentation unless it is provided by the manufacturer. Documentation for customized products and services can be developed for a fee.

Training
We cannot guarantee training results. Training is based upon the individual being trained and the complexity of the issue and many other factors.

Maintenance of Software and/or Source Code beyond the Warranty Period
If WSI renders software and/or customized source code software for customer, WSI will remove these it’s systems after the warranty has expired and is no longer able to provide same to the customer. The customer is responsible for keeping a backup copy of this. ustify>